hbjee is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools and guidance to keep gambling a fun activity — never a harmful one.
Gambling is designed to be entertainment. At hbjee, we believe every player in Bangladesh deserves access to tools, information, and support that keeps their experience positive, controlled, and within their personal boundaries.
What is responsible gaming? Responsible gaming means approaching gambling as a form of leisure — setting clear personal limits on time and money, never chasing losses, and treating wins as a bonus rather than an expectation. At hbjee, we take this definition seriously and have built an entire framework around it.
Our responsible gaming programme covers five core pillars: age verification and underage prevention, player self-exclusion tools, customisable deposit and loss limits, session time-out features, and 24/7 access to support resources. Every one of these tools is available to all hbjee players at no cost, directly from within the account settings panel.
Gambling should never be used as a way to solve financial problems, escape personal stress, or generate a reliable income. If you find that gambling is beginning to affect your finances, relationships, work, or mental health, we encourage you to make use of the tools described on this page and to reach out to our support team immediately. We are here to help — not to judge.
Every tool listed below is available free of charge to all registered hbjee players. Access them any time via your account settings or by contacting our support team.
All new players must complete identity verification before depositing or placing bets. We cross-reference government-issued ID documents including the National Identity Card (NID) to confirm every player is aged 18 or above. Accounts failing verification are suspended without exception.
Set a daily, weekly, or monthly deposit cap in BDT directly from your account settings. Once a limit is set, it takes effect immediately. Increasing an existing limit requires a mandatory 72-hour cooling-off period before the new higher limit becomes active — protecting you from impulsive decisions.
In addition to deposit caps, hbjee allows you to set a maximum loss threshold over a defined period. When your losses reach the set limit, your account is automatically restricted from further wagering until the period resets. This tool is especially valuable for managing your bankroll during extended playing sessions.
Need a short break? hbjee's time-out feature lets you pause your account for a period of your choosing — from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or wager. The feature activates instantly and cannot be reversed before the chosen period ends.
If you feel gambling is becoming a serious problem, you can self-exclude your hbjee account for a minimum of 6 months or permanently. Self-exclusion requests are processed within 24 hours. During the exclusion period, all marketing communications are also suspended and your account is fully inaccessible.
hbjee provides full transaction and betting history statements on request. Reviewing your activity regularly is one of the most effective ways to stay aware of your spending patterns. Contact our support team at any time to request a detailed statement covering any period of your account history.
Set the maximum amount in BDT you can deposit in any 24-hour rolling window. Ideal for players who prefer to manage their bankroll on a day-to-day basis.
Instant activationDefine a hard ceiling on total deposits across a calendar month. Once reached, the system automatically blocks further deposits until the new month begins.
72-hr increase delayReceive an on-screen notification after a pre-set session duration — 30, 60, or 90 minutes — reminding you how long you have been playing and prompting you to take a break.
Customisable intervalsChoose a permanent exclusion and your account will be closed with no possibility of reactivation. All associated data is handled in accordance with our Privacy Policy.
Irreversible optionHow to access your responsible gaming controls: Log in to your hbjee account and navigate to Account Settings → Responsible Gaming. All limit-setting, time-out, and self-exclusion tools are available in this section. If you encounter any difficulty accessing these controls, contact our 24/7 support team at [email protected] and our agents will assist you within minutes.
Problem gambling can affect anyone, regardless of experience or income level. Recognising the warning signs early is the most important step toward getting help. Review the indicators below honestly.
Chasing losses — Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
Gambling with essential funds — Using money that is set aside for rent, groceries, utilities, or other essential expenses to fund gambling activity.
Borrowing to gamble — Taking loans, using credit cards, or borrowing money from family or friends specifically to fund gambling sessions.
Inability to stop — Feeling unable to walk away from a session even when you intend to, or repeatedly failing to stick to self-imposed limits.
Neglecting responsibilities — Missing work deadlines, neglecting family commitments, or withdrawing from social activities because of time spent gambling.
Mood dependence — Feeling anxious, irritable, or depressed when unable to gamble, or using gambling as the primary way to manage stress or low mood.
Secrecy and concealment — Hiding gambling activity from family members, lying about the amount of time or money spent, or feeling shame about your gambling behaviour.
Escalating stakes — Needing to bet larger and larger amounts to achieve the same level of excitement, a pattern that closely mirrors addictive behaviour in other contexts.
If you recognise any of the above signs in your own behaviour, please take action now. Use hbjee's self-exclusion or time-out tools immediately, and reach out to our support team at [email protected]. You are not alone — responsible gaming support is available to all hbjee players at any time, completely free of charge and without judgment.
Honest self-reflection is one of the most powerful responsible gaming tools available. Read each question carefully and answer as truthfully as you can. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion tools and seek further support.
Do you find yourself spending more money on gambling than you originally planned when you started a session?
Have you ever borrowed money or sold personal belongings in order to fund gambling activity?
Has gambling caused arguments, tension, or concern among your family members, friends, or colleagues?
Do you feel restless, irritable, or anxious when you try to cut down on your gambling or take a break from it?
Have you ever lied to someone close to you about how much time or money you spend on gambling?
Do you find yourself thinking about gambling frequently during the day — planning your next session, replaying past bets, or calculating what you might win?
Have you ever gambled to escape personal problems, relieve stress, or cope with feelings of anxiety, depression, or loneliness?
After losing money, do you feel a strong urge to return immediately and win it back, even if you know the odds are against you?
Important: This questionnaire is provided as a self-reflection tool only and does not constitute a clinical assessment. If you are concerned about your gambling behaviour, contact our support team at [email protected] or speak to a qualified mental health professional. Help is available — reaching out is a sign of strength, not weakness.
hbjee's commitment to player welfare is not a legal formality — it is a core part of how we operate. The following pledges represent the minimum standard of care every hbjee player can expect from us.
All hbjee promotions frame gambling as entertainment. We do not suggest that players can reliably profit from betting.
Every account is subject to KYC verification. Underage accounts are closed immediately with all deposited funds returned.
Deposit limits, loss limits, time-outs, and self-exclusion are permanently free features for every registered hbjee player.
When a player requests self-exclusion, we act immediately. There is no waiting period and no pressure to reconsider.
Once a player enters a self-exclusion or time-out period, all promotional emails, SMS, and notifications are immediately halted.
Every hbjee support agent is trained to recognise indicators of problem gambling and to respond with empathy and appropriate guidance.
hbjee's internal systems flag accounts showing patterns consistent with problem gambling for proactive outreach by our player welfare team.
Withdrawal requests are processed without delay, with no incentive offered to encourage continued play before a withdrawal is completed.
If gambling is affecting your life, your finances, or your relationships, reaching out is the right next step. hbjee's support team is available around the clock, every day of the year.
Our dedicated player welfare team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh. Whether you need help setting a limit, initiating a self-exclusion, reviewing your account activity, or simply talking through your concerns — we are here to listen and to help, without judgment.
Email: [email protected]
Response time: Typically within 15 minutes during peak hours (10:00–22:00 BST, UTC+6). Maximum response time 2 hours at any time of day or night.
Languages: English support available at all times.
For players in Bangladesh seeking additional support: hbjee encourages any player who believes they may have a gambling problem to speak with a qualified counsellor or mental health professional. Trusted mental health services are available through the National Mental Health Helpline in Bangladesh. hbjee's support team can provide further guidance on accessing these external resources upon request.
Remember: gambling should always be an enjoyable leisure activity conducted within your personal financial means. If it stops feeling that way, please stop playing and contact us immediately. Your wellbeing is more important than any game.
The vast majority of hbjee players enjoy the platform as a form of entertainment without any issues. These practical tips will help you maintain a healthy relationship with gambling over the long term.
Decide on a fixed amount in BDT that you are comfortable losing before you start any session. Treat this amount as the cost of your entertainment — not as money you expect to win back. Once the budget is spent, stop playing for the day.
Decide in advance how long you will play and stick to it. Use your phone timer or hbjee's session reminder feature to prompt you when your allotted time is up. Extended sessions lead to fatigue and poorer decision-making.
Gambling while you are emotionally distressed, tired, or under the influence of alcohol impairs your judgment and increases the risk of poor decisions. Play only when you are calm, rested, and in a clear state of mind.
Step away from the screen regularly during a gaming session. A short break every 30 to 45 minutes helps maintain perspective, prevents compulsive behaviour, and allows you to reassess whether you want to continue playing.
All casino games and sports betting markets involve risk. Losing is a normal and expected outcome over time. Never chase a loss by increasing your stakes — accept the result and move on. The next session is a fresh start.
Maintain a dedicated wallet or bKash/Nagad balance specifically for gambling, funded only from your discretionary entertainment budget. Never deposit directly from your primary account used for rent, groceries, or bills.
Enjoy hbjee's full range of cricket betting, live casino, and slots — all within your personal limits. Explore our games and remember: play for fun, play within your means.