hbjee Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") explains how hbjee ("we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "the Player") who access or use the hbjee platform, available at https://hbjee.bio, including all associated products, games, betting markets, and customer support services.

This Policy applies to all personal data processed in connection with your use of the hbjee platform, regardless of the device or channel through which you access it. It should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are published on this website.

By registering an account or continuing to use the hbjee platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact our support team to arrange account closure.

Effective Date: This Policy is effective from 1 January 2026. We will notify you of any material changes via a prominent notice on the platform or by email to your registered address.

2 Data Controller Information

hbjee acts as the data controller in respect of all personal data collected and processed in connection with the operation of the platform. As data controller, hbjee determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that processing is carried out lawfully, fairly, and transparently.

All data protection enquiries, subject access requests, and complaints should be directed to our dedicated support channel:

3 Information We Collect

hbjee collects personal information across several categories, each tied to a specific operational purpose. The table below summarises the categories of data collected and the primary source of each:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or biometric data, except where health-related information is voluntarily disclosed in the context of a responsible gaming self-exclusion request, in which case it is handled with the highest level of care and confidentiality.

4 How We Use Your Information

hbjee uses your personal information for the following purposes:

• Account management: Creating, maintaining, and securing your player account, verifying your identity, and communicating account-related updates.
• Transaction processing: Processing deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and other approved payment channels; reconciling financial records; and resolving payment disputes.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and any lawful requests from competent authorities.
• Responsible gaming: Monitoring betting patterns to identify indicators of problem gambling, applying deposit limits or self-exclusion measures where requested or required, and providing appropriate support resources.
• Fraud prevention and security: Detecting and investigating suspected fraud, unauthorised account access, bonus abuse, money laundering, and other prohibited activities.
• Platform improvement: Analysing usage patterns and behavioural data in aggregate to improve platform performance, game selection, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Customer support: Responding to enquiries, resolving complaints, and maintaining records of communications for quality assurance.

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human review.

5 Lawful Basis for Processing

Each processing activity carried out by hbjee is grounded in one of the following lawful bases:

• Contractual necessity: Processing that is required to fulfil our obligations under the Terms & Conditions you accepted at registration — including operating your account, processing transactions, and providing access to games and betting markets.
• Legal obligation: Processing that is required to comply with applicable laws, including AML regulations, KYC obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for purposes that serve our genuine operational interests — such as fraud detection, security monitoring, and platform analytics — provided those interests are not overridden by your rights and freedoms. We conduct a balancing test before relying on this basis.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in the context of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Information

hbjee does not sell your personal data. We share personal information only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: We share financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process transactions. These providers act as independent data controllers for their own compliance purposes.
• Identity verification partners: We may engage specialist KYC and AML compliance providers to verify the identity documents you submit. These partners are contractually bound to process data only on our behalf and for no other purpose.
• Game content providers: Technical data (such as session tokens and game round identifiers) may be shared with licensed game studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — solely for the purpose of delivering their games on our platform. These providers do not receive personally identifiable information beyond what is technically necessary.
• Legal and regulatory authorities: We will disclose personal data to courts, regulators, or law enforcement bodies where we are legally obligated to do so, or where disclosure is necessary to protect the rights, property, or safety of hbjee, our players, or the public.
• Professional advisers: We may share data with legal counsel, auditors, or accountants where necessary for the conduct of professional services, under strict confidentiality obligations.

All third parties with whom we share personal data are required to implement appropriate technical and organisational measures to protect that data, consistent with the standards set out in this Policy.

7 Payment Data and Financial Information

All payment transactions on hbjee are conducted in Bangladeshi Taka (BDT). When you deposit or withdraw funds, your payment credentials — such as your bKash mobile number, Nagad wallet ID, or bank account reference — are transmitted directly to the relevant payment processor over an encrypted connection.

hbjee does not store full payment card numbers or mobile banking PINs on our servers. Payment processing infrastructure is maintained by PCI-DSS compliant third-party processors. hbjee retains only the minimum financial metadata necessary to reconcile transactions, investigate disputes, and meet our legal record-keeping obligations.

Transaction records — including deposit amounts, withdrawal amounts, timestamps, and payment method identifiers — are retained for a minimum period as required by applicable financial regulations. These records may be disclosed to competent authorities in the event of a regulatory investigation or legal proceeding.

8 Cookies and Tracking Technologies

hbjee uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant communications. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the platform, including maintaining your logged-in session, storing your language and currency preferences, and enabling secure transactions. These cookies cannot be disabled without impairing core platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how players interact with the platform — such as which pages are visited most frequently and where users encounter errors. This data informs platform improvements.
• Functional cookies: Used to remember choices you make — such as your preferred game category or notification settings — to provide a more personalised experience on return visits.
• Marketing cookies: Used to track visits across sessions and, where you have opted in, to present relevant promotional offers. These cookies are only placed with your consent.

You can manage your cookie preferences via your browser settings. Note that disabling strictly necessary cookies will affect your ability to use core platform features including login and transaction processing. For analytical, functional, and marketing cookies, you may opt out without impacting core functionality.

9 Data Retention

hbjee retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law. The following retention principles apply:

• Active account data: Retained for the duration of your account and for a minimum of five years following account closure, to meet our AML and KYC record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of seven years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC documents: Identity and verification documents are retained for a minimum of five years following the end of the business relationship, or longer if required by applicable law.
• Support communications: Chat logs and email correspondence are retained for a minimum of two years from the date of last interaction, for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or opt out, at which point it is deleted or anonymised within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

10 Data Security

hbjee employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular penetration testing and independent security audits of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Documented incident response procedures, including notification protocols in the event of a data breach that poses a risk to affected individuals.

While hbjee takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You are encouraged to use a strong, unique password for your hbjee account and to contact support immediately if you suspect unauthorised access to your account.

11 Your Data Rights

As a player on the hbjee platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond within 5 business days and aim to fulfil all requests within 30 days.

12 Children and Minors

The hbjee platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory component of our registration and KYC processes, and we take active steps to identify and prevent underage access.

If we discover that personal data has been collected from a player who was under 18 at the time of registration, we will immediately suspend the account, delete or anonymise all associated personal data to the extent permitted by our legal obligations, and return any deposited funds to the originating payment method following the completion of a mandatory review period.

Parents and guardians who believe that a minor may have registered an account on the hbjee platform should contact us immediately at [email protected]. We will investigate and act promptly on all such reports.

13 Changes to This Policy

hbjee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where a proposed change is material — meaning it significantly affects how we collect or use your personal data — we will provide advance notice by displaying a prominent notice on the platform and, where appropriate, by sending an email notification to your registered address.

The effective date of the current version of this Policy is always displayed at the top of this page. We encourage you to review this Policy periodically to remain informed of how we handle your personal information. Your continued use of the hbjee platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

If you have questions or concerns about any proposed or actual change to this Policy, please contact us at [email protected] before continuing to use the platform.

14 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact our support team using the details below:

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

All data-related enquiries will be acknowledged within 5 business days. We will endeavour to resolve all requests and complaints within 30 days of receipt. For complex requests, we may require additional time, in which case we will notify you of the extended timeline and the reason for the delay.